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This topic contains 3 replies, has 2 voices, and was last updated by  Michael Gilkes 8 years, 7 months ago.

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  • #244

    alfred
    Participant

    I’ve been trying to get a question in for over 10 minutes….

    I like your extension, but your support site is really poor, it is extremely slow and with all the adds and tag clouds it looks cluttered and frankly a bit unprofessional.

    #1464

    Michael Gilkes
    Keymaster

    @alfred. Thanks for taking the time out to post your comments. I do admit that the site seems a bit slow today, but that is an unusual occurrence. There are very few ads on the site, which have been situated and utilized in a way to minimize any negative impact on forum users. However, they are utilized to maintain reasonably free (and unrestricted) support for everyone.

    If you have any suggestions for improvement, or even a more favored forum product that you think may provide a better experience for you and others, please feel free to email me at support[at]michaelgilkes[dot]com

    All the best,

    Michael

    #1465

    alfred
    Participant

    Hi Michael,

    It must have been unusual as the site reacts very much better today, which takes away a great deal of the frustration..

    The use of adds on a site for paid software is debatable, but we won’t go into that.

    I appreciate the time you put into this and I know from experience that if you keep it donationware only a few people recognize the effort you put into a product and are willing to contribute.

    Alfred

    #1466

    Michael Gilkes
    Keymaster

    @alfred. Thanks for responding. I am open to constructive criticism, as I would like to have a favorable interaction with others who use my software.

    Although I too won’t go into a debate, all I would say about the use of Ads on the support site is that not all of my software is commercial (or paid) software. Some of my software is FREE, and I still offer the same level of support as with the commercial software. Even my commercial titles are offered at a nominal cost. In addition, I don’t offer an expensive subscription service (or service contract), like other developers/companies, that covers ongoing support. I keep it open for anyone to ask for help when they need it, and I avail myself when I can.

    In all honesty, I only have one banner at the top, and the use of Infolinks. It is a very minimal setup, and I believe that it is unobtrusive and reasonable.

    Lastly, thanks for sharing your experience with keeping software “donationware”. I also experienced that when I started out with the free versions.

    All the best,

    Michael

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