Files Not Showing

[snowtech]

Hi Michael,

Just purchased your plugin today for 1.5. The plugin loads, but it shows no files. Meaning, the directories are there (if I show subs) but it looks as if all folders are empty (which they are not). I’ve looked at permissions and all is well.

Here is the page: http://www.pngmvla.org/home/board-documents

Any ideas on what to look at to get this working?

Thanks!

[Michael Gilkes]

@snowtech. Thanks for purchasing my plugin and for posting with your situation.

Ok, there are a number of reasons why this could be happening. It all depends on your settings. Where are the files located? What location are you specifying in the settings? Also, what are you specifying in the file types and permitted mime types? What are you typing in your article to make the plugin show?

In all honesty, you would need to provide more information as to what you did, so that I can advise you on what the problem may be and how you can solve it. It could also be something as simple as the permissions of the plugin vs the permissions of the article. Or it could be how your WYSIWYG editor parses the text in the article.

Please let me know more about what settings you have set so that I can assist you. You can always email me with any details that you think are too private to state here. However, most details, such as what you specify in the Plugins Manager, and in the article shouldn’t be a problem to list.

[snowtech]

Thanks Michael,

Here is a view of the settings: http://bit.ly/sxY2zE

There is nothing confidential here (yet), so no worries.

The plugin, article, and menu item are all public. My editor is JCE which I have set for no code rewrite. I can see that it is not changing the code in any way.

I’m open to giving you a temporary login if you are available to troubleshoot directly.

Thanks again!

[Michael Gilkes]

@snowtech. Thanks for the info. From your screenshot, everything seems good. I think that the quickest way for me to help you, and probably the most efficient way, is to provide me with the temporary login so that I can have a peek at what is going on. Just send the info to my email. Oh, by the way, what type of documents are you displaying? Word and/or pdf documents?

Talk to you tomorrow.

[snowtech]

Thanks Michael, the files are word and PDF. How do I send you an email? I don’t see a sitemail link.

[Michael Gilkes]

@snowtech. You can send an email to the address that was in your download notification email. Or you can email me at support[at]michaelgilkes.com

[snowtech]

Thanks Michael, I’ve sent you an email.

[Author]

Posts