@hotkamp. I just responded to your email. I am only now seeing that you got your issue sorted out. I apologize for not responding sooner. I am happy that you were able to sort out your issue.
If you have any further problems, feel free to contact me. To be honest, the support email is the easiest and quickest way to contact me. So, no need to apologize for emailing. support[at]valorapps[dot]com is specifically there for you to contact me about any problems you have. Feel free to contact me any time.