@hi700. How many files are you trying to list? Do you mind posting a link to the page?
In terms of updating, did you place your order number in the “Subscription Updates” tab of the Easy Folder Listing Pro Options?
Also, I would like to investigate what is happening by logging into your administration. That would involve providing me with temporary administrator login credentials. If that’s ok with you, send me an email (support[at]valorapps[dot]com) and we can initiate that level of support.